Cellphone Industry Code of Conduct


Man you want to talk about red tape….. have you ever tried to truly understand your cell bill?

I recently read an article in the paper about a Code of Conduct for wireless telephone companies. The Canadian Wireless Telecommunications Association (CWTA) is an advocacy organization who has the interests of the big cell-phone companies at heart. They have created a code of conduct that outlines how the big cellphone companies will treat their customers. 

If you believe that the code has been broken, ostensibly you can complain to the Commissioner for Complaints for Telecommunications Services Inc. (CCTS). The CCTS is a "non-profit" wholly funded by the cellphone industry. It might be helpful to use this process and at the same time it is difficult to believe that they could advocate for the needs of the consumer given they could be biting the hand that feeds them.

The Canadian Radio and Telecommunications Commission (CRTC) has authoured a report on the situation that you may find informative.

It perhaps is wise to lodge a complaint with the CRTC  and at the same time with the Consumer’s Association of Canada.

My sense is that the the big cell companies need to be properly regulated for the rights of consumers to be protected. It certainly has been my experience that we get gouged in Canada by the wireless carriers like nowhere else.  If you would like to express your thoughts on the regulation of cell-phone companies you can contact the Minister of Heritage, the Honorable James Moore, M.P..


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