What If I get Denied for Services by CLBC?


If you are denied services by CLBC at the Facilitator and Analyst level, get the reason in writing. Then it is time to start to develop an advocacy strategy. Gather information, analyze the system, assess the hiearchy, build an argument, and give reasons why CLBC’s rational is wrong. Write your thoughts into a persuasive letter that outlines the issues. Think about who the strategic person is to address the letter to and who is important to carbon copy (cc). Consider advocating with the upper level bureaucrats, your MLA, and the Minister’s office.

Or you can go through the CLBC Complaints Resolution Policy. However, if it was me, I would prefer to keep my advocacy options open rather than follow CLBC’s compliants procedure. What if time and importance is an issue and it makes sense to go right to the top? I guess the question would be for me is… Will following the complaints policy have a favorable outcome or is the process designed as a place where complaints go to die? Also, I would not use the form they supply – it is too limited and negates the ability to cc the letter to a politician. Instead, a well written letter is likely to give more information and be more persuasive.

What do you think? Let’s hear your thoughts.

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2 Responses to What If I get Denied for Services by CLBC?

  1. Jennifer Baumbusch says:

    Hi Kevin,

     While I agree that your points are right on, who can help self-advocates and burned out parents to do this kind of advocacy? Developing an articulate argument and then writing it all up in a way that will be responded to take time and a certain degree of skill. Also, I have a MLA in North Burnaby who has not responded to any of the letters I have sent him over the past few years so I have given up. I get a better response from the Premier’s office and Ministers than my local official, who you would think is there to help out constituents. So, is there someone who can help with all the letter writing and follow up that needs to be done or are we each on our own with this?

    • Kevin Lusignan says:

      Good questions Jennifer. Good tip about going beyond your MLA up to the appropriate Minister of Premier to get a response.

      I don’t think that we are on our own. I have had a lot of support over the years from BACI and from the families that I connected with through our parent support group. Now they have a website that provides information about what is happening with respect to disability issues, workshop offerings, and news. I know that there are similiar organizations throughout Canada that do much the same thing as BACI.

      I agree with you that developing an effective advocacy strategy takes skill. I know that BACI will provide help with letter writing and advocacy support. Just contact the Executive Directors of BACI or call the to discuss it with them. I also know that the British Columbia Association for Community Living (BCACL) does provide support in that regard.

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